Learning and Assessment Kit-BSBXDB301 Respond to the service needs of customers and clients with disability EAL Core units FNSPIM313 Work within

Core units FNSPIM313 Work within the personal injury management sector FNSPIM419 Maintain relationships with personal injury clients Elective units FNSISV408 Manage handling and settlement of routine insurance claims for retail clients FNSPIM415 Manage personal injury case loads FNSPIM434 Manage personal injury claims FNSPIM505 Use medical knowledge in the management of personal injury claims BSBINS401 Analyse and present research information BSBLDR301 Support effective workplace relationships BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBOPS304 Deliver and monitor a service to customers BSBPMG430 Undertake project work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMTMVER302 Verify simple measuring instruments MSMTMREF301 Use and maintain reference standards * We can develop additional elective units that are not listed on request (Please contact us for further information)

alter and dismantle scaffolding basic level RIICCM210E Install trench support RIIHAN208E Perform dogging * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTPRG402 Apply query language ICTPRG403 Develop data-driven applications ICTPRG404 Test applications ICTPRG405 Automate processes ICTPRG410 Build a user interface ICTPRG414 Apply introductory programming skills in another language ICTPRG415 Apply skills in object-oriented design ICTPRG419 Analyse software requirements ICTPRG430 Apply introductory object-oriented language skills Elective units ICTDBS403 Create basic databases ICTICT404 Use online learning tools ICTICT408 Create technical documentation ICTICT420 Develop client user interface ICTPMG401 Support small scale ICT projects ICTPRG407 Write script for software applications BSBWHS304 Participate effectively in WHS communication and consultation processes BSBCRT401 Articulate

Elective units AHCARB508 Identify

Learning and Assessment Kit-BSBXDB301 Respond to the service needs of customers and clients with disability EAL Core units FNSPIM313 Work withinOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to