Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set HLTINFCOV001 Core units AMPCOR202 Apply hygiene

Core units AMPCOR202 Apply hygiene and sanitation practices AMPCOR203 Comply with Quality Assurance and HACCP requirements AMPCOR204 Follow safe work policies and procedures AMPCOR205 Communicate in the workplace AMPCOR206 Overview the meat industry Electives AMPX202 Clean work area during operations FBPOPR2069 Use numerical applications in the workplace AMPX210* Prepare and slice meat cuts AMPX211* Trim meat to specifications HLTAID011 Provide First Aid CPPCLO3113 Clean food-handling areas and equipment AMPS201 Package product using thermoform process AMPS203 Operate bar and coder systems AMPS205 Select

highly familiar situations VU22355 Recognise shape and design in simple

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective Units ICTDBS604 Build data warehouses ICTDBS605 Develop knowledge management strategies ICTDBS606 Determine database functionality and scalability< ICTICT523 Gather data to identify business requirements ICTNWK603 Plan

Core units CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTADM004 Manage health billing and accounting system HLTINF003 Implement and monitor infection prevention control policies and procedures HLTWHS004 Manage work health and safety BSBCUS501 Manage quality customer service BSBFIM501 Manage budgets and financial plans BSBMED301 Interpret and apply medical terminology appropriately BSBMGT502 Manage people performance BSBRSK501 Manage risk Elective units CHCPRP003 Reflect on and improve own professional practice BSBADM502 Manage meetings BSBWOR502 Lead and manage team effectiveness BSBMGT516 Facilitate continuous improvement BSBMGT517 Manage operational plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCPRT001 Identify and respond to children and young people at risk HLTAHW038 Assess and promote physical and emotional wellbeing of children HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW039 Monitor early childhood growth and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBSS00127 Contact Centre Team Manager Skill Set HLTINFCOV001 Core units AMPCOR202 Apply hygieneOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all