Vocational Placement Kit-SHB20216 Certificate II in Salon Assistant LGA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AHCPCM201 Recognise plants AHCILM302 Provide appropriate information on cultural knowledge AHCPCM303 Identify plant specimens * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXHRM003 Lead and manage people SITXFSA001 Use hygienic practices for food safety SITXWHS003 Implement and monitor work health and safety practices BSBMGT517 Manage operational plan SITHFAB002 Provide responsible service of alcohol SITXHRM004 Recruit

select and prepare instruments

engineering or related environment MSAENV272B Participate in environmentally sustainable work practices Elective units MEA101B Interpret occupational health and safety practices in aviation maintenance MEA105C Apply quality standards applicable to aviation maintenance processes MEA107B Interpret and use aviation maintenance industry manuals and specifications MEA108B Complete aviation maintenance industry documentation MEA109B Perform basic hand skills

Vocational Placement Kit-SHB20216 Certificate II in Salon Assistant LGA aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.