Assessment Kit-CHCEDS046 Support student literacy learning CPP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency BSBTEC301 Design and produce business documents BSBTEC302 Design and produce spreadsheets BSBTEC203 Research using the internet BSBTEC303 Create electronic presentations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOT3226 Assess timber for manufacturing potential FWPTMM3213 Read and interpret timber truss or wall frame fabrication plans FWPCOR2205 Follow WHS policies and procedures CPCCOM1015 Carry out measurements and calculations TLID1001 Shift materials safely using manual handling methods FWPCOT2257 Use hand-held tools FWPTMM3214 Assemble timber floor trusses * We can develop additional elective units that are not listed on request (Please contact us for further information)

We design and develop our resources in consultation with VET experts

Units of competency AURTTA006 Inspect and service hydraulic systems AURKTA005 Inspect

Assessment Kit-CHCEDS046 Support student literacy learning CPP aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of