Learning and Assessment Kit-SIRXCEG003 Build customer relationships and loyalty New ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTWEB304 Build simple web pages ICTWEB305 Produce digital images for the web ICTWEB306 Develop web presence using social media ICTWEB431 Create and style simple markup language documents ICTSAS309 Maintain and repair ICT equipment and software ICTICT309 Create ICT user documentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHASC026 Prepare curry pastes and powders SITHASC031 Prepare sushi SITHASC034 Prepare Chinese roast meat and poultry dishes SITHASC035 Prepare tandoori dishes SITHCCC026 Package prepared foodstuffs SITHCCC032 Produce cook-chill and cook-freeze foods SITXWHS006 Identify hazards

events or public programs CUAEVP212 Maintain venue information and provide assistance to visitors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMOPS212 Use organisation computers or data systems TAEDEL301 Provide work skill instruction MSMWHS300 Facilitate the implementation of WHS for a work group MSS403011 Facilitate implementation of competitive systems and practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04002 Perform gravity die casting MEM04018 Perform general woodworking machine operations MEM05002 Perform high reliability soldering and desoldering MEM05003 Perform soft soldering MEM05004 Perform routine oxy fuel gas welding MEM05005 Carry out mechanical cutting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRXCEG003 Build customer relationships and loyalty New ethics and privacy policies inOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to