ERF Checklist-BSB30719 Certificate III in Work Health and Safety MSM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency ICTTEN203 Install and configure a home or small office network ICTTEN207 Install and test internet protocol devices in convergence networks ICTTEN205 Build and maintain a secure network ICTTEN204 Install and configure a small to medium business network ICTTEN206 Operate new media software packages If you require RPL Kits with comprehensive benchmarking

shut down and restart systems with alternate supplies UEERE0001 Apply environmentally and sustainable procedures in the energy sector UETDRRF004 Perform rescue from a live LV panel Elective units UEEEL0046 Find and repair faults in LV d

Units of competency SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXWHS001 Participate in safe work practices SITXCOM002 Show social and cultural sensitivity SITTTSL005 Sell tourism products and services SITTTSL016 Provide specialist advice on cruises SITXEBS001 Use social media in a business * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSL912002 Work within a laboratory or field workplace MSL922002 Record and present data MSL943004 Participate in laboratory or field workplace safety Elective units MSL952003 Collect routine site samples MSL952004 Handle and transport samples or equipment BSBCMM211 Apply communication skills HLTPAT006 Receive

ERF Checklist-BSB30719 Certificate III in Work Health and Safety MSM aggressive or abusive customers SIRXCEG009Please contact us for more information!