Learning and Assessment Kit-BSBOPS305 Process customer complaints Learner Resources (Skill Set) Core units AHCECR309 Conduct an

Core units AHCECR309 Conduct an ecological and cultural site inspection prior to works AHCWHS301 Contribute to work health and safety processes Elective units AHCECR301 Maintain native ecosystem areas AHCWRK305 Coordinate work site activities AHCECR307 Read and interpret maps AHCECR310 Implement assisted regeneration works AHCECR311 Implement ecosystem reconstruction works AHCPCM303 Identify plant specimens AHCPCM306 Provide information on plants and their culture AHCPMG301 Control weeds AHCPMG302 Control plant pests

Units of competency ICTCLD602 Manage information security compliance of cloud service deployment ICTICT617 Lead the evaluation and implementation of current industry specific technologies ICTNWK615 Design and configure desktop virtualisation ICTPRG605 Manage development of technical solutions from business specifications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCAGB405 Analyse and interpret production data AHCAGB406 Keep financial records for primary production business AHCWHS402 Maintain workplace health and safety processes Electives AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCBUS409 Participate in an e-business supply chain AHCWRK404 Implement quality assurance procedures AHCWRK409 Supervise work routines and staff performance BSBCMM411 Make presentations BSBESB406 Establish operational strategies and procedures for new business ventures BSBESB407 Manage finances for new business ventures BSBFIN401 Report on financial activity BSBLDR414 Lead team effectiveness * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices SIRXIND003 Organise personal work requirements SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control BSBSUS211 Participate in sustainable work practices Group B: General elective units SHBBRES003 Research and apply beauty industry information Group B: General elective units SIRRINV001 Receive and handle retail stock Group B: General elective units SIRRMER001 Produce visual merchandise displays Group B: General elective units SIRXOSM003 Use social media and online tools Group B: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry UEECD0019 Fabricate

Learning and Assessment Kit-BSBOPS305 Process customer complaints Learner Resources (Skill Set) Core units AHCECR309 Conduct anOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to