Learner Resources-ICT40215 Certificate IV in Information Technology Support RII Core units MEM12023A Perform engineering

Core units MEM12023A Perform engineering measurements MEM12024A Perform computations MEM13014A Apply principles of occupational health and safety in the work environment MEM14004A Plan to undertake a routine task MEM14005A Plan a complete activity MEM15002A Apply quality systems MEM15024A Apply quality procedures MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Units of competency SITXFSA001 Use hygienic practices for food safety SITXCCS006 Provide service to customers SITHFAB005 Prepare and serve espresso coffee SITXFIN001 Process financial transactions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCBL333 Install aerial cable for communications applications ICTCBL253 Construct underground telecommunications infrastructure ICTNPL402 Plan the deployment of access network architectures ICTBWN303 Install lead-in module and cable for fibre to the premises ICTICT519 Develop detailed component specifications from project specifications * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening

Learner Resources-ICT40215 Certificate IV in Information Technology Support RII Core units MEM12023A Perform engineeringOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all