Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate I circuits UEENEEE107A Use drawings

circuits UEENEEE107A Use drawings

machinery and equipment AHCWRK409 Supervise work routines and staff performance BSBPMG428 Apply project life cycle management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPOPR2088 Operate pumping equipment FBPOPR2094 Clean equipment in place FBPOPR3016 Operate and monitor a separation process FBPOPR3011 Operate and monitor a heat treatment process * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

safety and environment CPCCDE4003 Supervise operational activities on demolition sites CPCCDE4004 Finalise demolition activities and supervise property handover CPCCDE4005 Apply structural principles to the planning of the demolition of a structure Elective units BSBCMM411 Make presentations BSBPEF501 Manage personal and professional development CPCCBC4004 Identify and produce estimated costs for building and construction projects CPCCBC4008 Supervise communication and administration processes for building and construction projects CPCCBC4009 Apply legal requirements to building and construction projects CPCCBC5001 Apply building codes and standards to the construction process for Type B construction CPCCBC5018 Apply structural principles to the construction of buildings up to three storeys * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate I circuits UEENEEE107A Use drawingsOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to