Learner Resources-MSMSUP383 Facilitate a team Course aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people * We can develop additional elective units that are not listed on request (Please contact us for further information)

evaluation and reporting program BSBFIN501 Manage budgets and financial plans BSBOPS601 Develop and implement business plans PSPPCY010 Manage policy implementation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPLEG001 Comply with legislation in the public sector PSPETH001 Uphold the values and principles of public service PSPPCM001 Carry out basic procurement * We can develop additional elective units that are not listed on request (Please contact us for further information)

procure and store construction materials for low rise projects CPCCBC4007A Plan building or construction work CPCCBC4008B Conduct on-site supervision of building and construction projects CPCCBC4009B Apply legal requirements to building and construction projects CPCCBC4010B Apply structural principles to residential low rise constructions CPCCBC4011B Apply structural principles to commercial low rise constructions CPCCBC4012B Read and interpret plans and specifications Elective Units CPCCBC4013A Prepare and evaluate tender documentation CPCCBC4014A Prepare simple building sketches and drawings CPCCBC5003A Supervise the planning of on-site medium rise building or construction work * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and service batteries AURTTA104 Carry out servicing operations AURTTB101 Inspect and service braking systems AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTE104 Inspect and service engines AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies AURTTQ103 Inspect and service drive shafts Elective units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURETR125 Test

Learner Resources-MSMSUP383 Facilitate a team Course aggressive or abusive customer SIRCDIS002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all