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wellbeing and safety of people in care
Recognise the role staff play in managing the risk of abuse by promoting a positive culture based on respect
This course is appropriate for all Care Workers and Nursing Staff
person-centred care
Assist and/or support clients with administration of medications according to prescriptions and instructions
Customer Service: Five Star Experience United Kingdom wellbeing and safety of peopleCourse Description: How would you like to be treated if you need to receive care in your home? Learn how to provide a five star customer service experience for the people you support. Learning Outcomes: After completing this course, participants should be able to: Appreciate service as a fundamental philosophy Implement specific service strategies: going the extra mile; managing and exceeding expectations; demonstrating courtesy; a positive can do
