Learner Resources-SIRXCEG003 Build customer relationships and loyalty DEF Units of competency SITTTSL002 Access

Units of competency SITTTSL002 Access and interpret product information SITTTSL009 Process travel-related documentation SITTTSL008 Book supplier products and services SITTTSL006 Prepare quotations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FNSACC512 Prepare tax documentation for individuals FNSACC603 Implement tax plans and evaluate tax obligations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFSA001 Use hygienic practices for food safety SITXINV001 Receive and store stock BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices SITXINV002 Maintain the quality of perishable items * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency PSPPCY010 Manage policy implementation PSPMGT007 Manage risk BSBMGT605 Provide leadership across the organisation PSPGEN070 Persuade and influence opinion PSPGEN071 Prepare high-level written communication PSPGEN067 Establish and maintain strategic networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCMER306 Sell products and services AHCWHS301 Contribute to work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK309 Apply environmentally sustainable work practices BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints Elective units AHCBAC409 Provide advice on agronomic products AHCBUS301 Use hand held e-business tools AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Learner Resources-SIRXCEG003 Build customer relationships and loyalty DEF Units of competency SITTTSL002 AccessOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all