Learner Resources-SITXHRM010 Recruit, select and induct staff Certificate I aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSOL202 Assist with soil or growing media sampling and testing AHCWHS201 Participate in work health and safety processes Elective units AHCARB201 Apply a range of treatments to trees AHCARB206 Operate and maintain stump grinding machines AHCARB303 Perform pruning operations AHCARB311 Tie

Core units FBPFSY2002 Apply food safety procedures FBPOPR2071 Provide and apply workplace information FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes Electives BSBTEC201 Use business software applications FBPOPR2069 Use numerical applications in the workplace FBPOPR2074 Carry out manual handling tasks FBPOPR2089 Operate a production process SIRRMER001 Produce visual merchandise displays SIRXPDK001 Advise on products and services FBPOPR1014 Monitor process operation FBPOPR1015 Participate effectively in a workplace environment FBPOPR1016 Take and record basic measurements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWOR203 Work effectively with others SITHFAB002 Provide responsible service of alcohol SITHIND002 Source and use information on the hospitality industry SITHIND004 Work effectively in hospitality service SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXFIN001 Process financial transactions SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXHRM001 Coach others in job skills SITXWHS001 Participate in safe work practices Elective units BSBSUS201 Participate in environmentally sustainable work practices Group A SITHFAB005 Prepare and serve espresso coffee Group B SITHFAB010 Prepare and serve cocktails Group B SITHFAB003 Operate a bar Group B SITHFAB014 Provide table service of food and beverage Group B SITHFAB016 Provide advice on food Group B SITXINV001 Receive and store stock Group B SITXINV003 Purchase goods Group B SITHFAB007 Serve food and beverage Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

organise and facilitate learning in the workplace TAEDES401 Design and develop learning programs TAEDES402 Use training packages and accredited courses to meet client needs TAELLN411 Address adult language

Learner Resources-SITXHRM010 Recruit, select and induct staff Certificate I aggressive or abusive customers *Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all