Learning and Assessment Kit-BSBOPS505 Manage organisational customer service Self-Study Guide Core units CHCCSS001 Work effectively

Core units CHCCSS001 Work effectively in community safety services CHCDIV001 Work with diverse people BSBXTW301 Work in a team HLTAID011 Provide First Aid HLTWHS001 Participate in workplace health and safety Elective Units CHCAOD002 Work with clients who are intoxicated CHCCCS014 Provide brief interventions CHCCCS019 Recognise and respond to crisis situations CHCCCS020 Respond effectively to behaviours of concern CHCCCS033 Identify and report abuse CHCCOM002 Use communication to build relationships CHCCOM005 Communicate and work in health or community services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCLSK505 Develop production plans for livestock AHCORG402 Manage organic livestock production AHCORG403 Manage organic soil improvement AHCAGB501 Develop climate risk management strategies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05005 Carry out mechanical cutting MEM07005 Perform general machining MEM07006 Perform lathe operations MEM07007 Perform milling operations MEM07008 Perform grinding operations MEM18006 Perform precision fitting of engineering components MEM18009 Perform precision levelling and alignment of machines and engineering components MEM18003 Use tools for precision work MEM12006 Mark off/out (general engineering) MEM09003 Prepare basic engineering drawing MEM07031 Perform complex metal spinning lathe operations MEM10002 Terminate and connect electrical wiring MEM07030 Perform basic metal spinning lathe operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and environment policies and procedures FWPCOR4202 Monitor and review forestry operations FWPCOR4203 Monitor quality and product care procedures Elective units PUAFIR506 Conduct complex prescribed burns PUAFIR515 Develop complex prescribed burn plans BSBOPS403 Apply business risk management processes BSBSTR402 Implement continuous improvement BSBINS402 Coordinate workplace information systems BSBPMG427 Apply project procurement procedures BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBCMM411 Make presentations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA001 Assist with an allied health program HLTAHA017 Assist with social work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBOPS505 Manage organisational customer service Self-Study Guide Core units CHCCSS001 Work effectivelyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to