Assessment Kit-BSBCMM301 Process customer complaints SLE CHCCCS020 Respond effectively to behaviours

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please

Core units BSBLDR401 Communicate effectively as a workplace leader BSBLDR402 Lead effective workplace relationships BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan Elective units BSBFIA412 Report on financial activity Group A BSBWOR404 Develop work priorities Group A BSBMGT403 Implement continuous improvement Group A BSBINN301 Promote innovation in a team environment Group A BSBCMM401 Make a presentation Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBWRT401 Write complex documents Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIB0002 Inspect and report on aerodrome serviceability AVIB0003 Inspect and report on serviceability of aerodrome lighting systems AVIB0004 Inspect and report on obstacle limitation surfaces AVIC0001 Drive on the airside AVIE0004 Conduct radio procedures in an aviation operational environment AVIF0034 Apply aviation work health and safety procedures AVIF0035 Manage human factors in aviation operations AVIF0045 Facilitate the safety of aerodrome works and works site access AVIG0002 Lead a work team or group in a controlled environment Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS402 Coordinate business operational plans BSBPEF301 Organise personal work priorities BSBSUS211 Participate in sustainable work practices BSBTWK201 Work effectively with others * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language

Units of competency AURKTX001 Diagnose and repair powershift transmissions AURKTA011 Diagnose and repair mobile plant hydraulic systems AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURKTA005 Inspect

Assessment Kit-BSBCMM301 Process customer complaints SLE CHCCCS020 Respond effectively to behavioursOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of