Learning and Assessment Kit-MEM27004 Maintain and repair engine lubrication systems CPC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS513 Lead WHS risk management BSBWHS515 Lead initial response to and investigate WHS incidents BSBWHS516 Contribute to developing

ICTSAS308 Run standard diagnostic tests

AUAMA004 Coordinate automotive project activities AUMFTA006 Develop research reports on vehicle design

Units of competency RIICRC318D Cure concrete RIICRC313E Conduct concrete road curing and texturing operations RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-MEM27004 Maintain and repair engine lubrication systems CPC aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to