Learner Resources-AMPMGT602 Monitor and manage organisational legal responsibilities New Unit aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTARO009 Select and advise on aromatic therapies HLTARO008 Prepare and dispense aromatic formulations CHCPOL003 Research and apply evidence to practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0023 Apply aircraft safety procedures AVIF0026 Implement aviation risk management processes AVIF0035 Manage human factors in aviation operations AVIF0038 Undertake aircraft underwater escape and survival AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIO0017 Manage disruptive behaviour and unlawful interference with aviation AVIW0025 Complete aircraft and flight equipment pre- and post-flight actions AVIY0051 Conduct helicopter landing site and unprepared helicopter landing site operations AVIZ0003 Maintain basic situational awareness in an aviation workplace BSBMGT405 Provide personal leadership TLIA1001 Secure cargo TLID2003 Handle dangerous goods/hazardous substances TLIE3002 Estimate/calculate mass

Core units CPCCCM2006 Apply basic levelling procedures CPCCLSF2001 Licence to erect

s compliance with relevant cyber security standards and law ICTCYS608 Perform cyber security risk assessments ICTCYS612 Design and implement virtualised cyber security infrastructure for organisations ICTNWK603 Plan

Learner Resources-AMPMGT602 Monitor and manage organisational legal responsibilities New Unit aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all