Learning and Assessment Kit-TLII0005 Apply customer service skills SIR fitness and recreation industry knowledge

fitness and recreation industry knowledge Elective units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR201 Manage personal stress in the workplace CHCCOM001 Provide first point of contact FSKDIG03 Use digital technology for routine workplace tasks FSKLRG09 Use strategies to respond to routine workplace problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBMUP009 Design and apply make-up SHBBMUP010 Design and apply make-up for photography SHBBMUP013 Design and apply creative make-up SHBBRES003 Research and apply beauty industry information SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene

prepare and dispatch pathology specimens HLTWHS001 Participate in workplace health and safety BSBCUS201 Deliver a service to customers BSBMED301 Interpret and apply medical terminology appropriately BSBWOR204 Use business technology Elective units MSL922001A Record and present data MSL933002A Contribute to the achievement of quality objectives MSL973002A Prepare working solutions BSBITU301 Create and use databases BSBITU304 Produce spreadsheets HLTAAP001 Recognise healthy body systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBSUS501 Develop workplace policy and procedures for sustainability BSBSUS401 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

diagnose and rectify faults ICTTEN409 Commission an electronic system ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN312 Install telecommunications network equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII0005 Apply customer service skills SIR fitness and recreation industry knowledgeOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to