Learning and Assessment Kit-AVI30119 Certificate III in Aviation (Aerodrome Operations) SHB Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

HLTAAP002 Confirm physical health status

Units of competency BSBCOM501 Identify and interpret compliance requirements BSBRSK501 Manage risk FNSORG512 Develop

select and specify trees AHCARB509 Develop an arboricultural impact assessment report AHCARB510 Specify and audit tree work AHCARB511 Prepare arborist reports AHCARB513 Examine and assess trees AHCARB514 Diagnose tree diseases AHCWRK517 Interpret legislation Electives AHCBUS515 Prepare estimates

Elective units MSS407003 Analyse process changes MSS407008 Capture learning from daily activities in an organisation MSS407010 Improve visual management in the workplace MSS407011 Manage benchmarking studies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-AVI30119 Certificate III in Aviation (Aerodrome Operations) SHB Core units SIRXCEG001 Engage theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to