Assessment Kit-BSBSS00119 Customer Service Skill Set SIT Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAID011 Provide first aid HLTDET001 Construct models HLTDET002 Construct custom impression trays HLTDET003 Construct registration rims HLTDET004 Articulate models and transfer records HLTDET005 Construct thermoformed bases and appliances HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS003 Maintain work health and safety Elective units BSBINM301 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTSAS308 Run standard diagnostic tests ICTICT302 Install and optimise operating system software ICTSAS305 Provide ICT advice to clients ICTSAS309 Maintain and repair ICT equipment and software ICTICT303 Connect internal hardware components ICTSAS310 Install

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective Units ICTDBS604 Build data warehouses ICTDBS605 Develop knowledge management strategies ICTDBS606 Determine database functionality and scalability< ICTICT523 Gather data to identify business requirements ICTNWK603 Plan

Core units AHCWHS202 Participate in workplace health and safety processes AHCWRK211 Participate in environmentally sustainable work practices AHCWRK212 Work effectively in industry AHCWRK213 Participate in workplace communications Elective units AHCLSK209 Monitor water supplies Group A AHCMOM204 Undertake operational maintenance of machinery Group A AHCMOM207 Conduct front-end loader operations Group A AHCPMG201 Treat weeds Group A AHCPMG202 Treat plant pests

build and test network servers ICTNWK538 Install and maintain valid authentication processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-BSBSS00119 Customer Service Skill Set SIT Core units CHCCOM005 Communicate andOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of