Learner Resources-HLTMSG010 Assess client massage needs HLT Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

operate and maintain indirect action powder-actuated power tools CPCCCM2002 Carry out hand excavation CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3005 Calculate costs of construction work CPCCOM1013 Plan and organise work * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSOL203 Assist with soil or growing media sampling and testing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBLEG314 Protect information in a legal services environment BSBLEG423 Conduct simple legal research BSBLEG424 Support the drafting of complex legal documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

development and wellbeing CHCECE047 Analyse information to inform learning CHCECE049 Embed sustainable practices in service operations HLTWHS003 Maintain work health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-HLTMSG010 Assess client massage needs HLT Core units SIRXCEG001 Engage theOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all