Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Units of competency CPCCBC4009B Apply legal requirements to building and construction projects BSBWOR402A Promote team effectiveness CPCCBC4002A Manage occupational health and safety in the building and construction workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)
selection and induction of staff BSBMED301 Interpret and apply medical terminology appropriately BSBWOR404 Develop work priorities HLTSTE006 Chemically disinfect reusable medical devices * We can develop additional elective units that are not listed on request (Please contact us for further information)
sauces and soups Group B SITHCCC008 Prepare vegetable
aerosols and gels (PLAGs) AVIO0006 Conduct vehicle search for access to security sensitive areas AVIF0015 Apply awareness of dangerous goods and hazardous substances in the transport security environment CPPSEC3121 Control persons using empty hand techniques CPPSEC3128 Conduct security screening using walk-through metal detection equipment CPPSEC3130 Conduct security screening using hand-held metal detectors * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learning and Assessment Kit-AURMTA102 Assemble and prepare competition vehicles for motor sport events New Unit-April 2024 Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to