LLND Kit-BSB51518 Diploma of Business (Procurement) Pre-Order aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

fitness or recreation sessions SISXCAI004 Plan and conduct programs SISXCCS001 Provide quality service SISXEMR001 Respond to emergency situations Elective units BSBADM307 Organise schedules BSBADM311 Maintain business resources BSBCRT301 Develop and extend critical thinking skills BSBFIA303 Process accounts payable and receivable BSBINM301 Organise workplace information BSBWOR204 Use business technology * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAIND412 Provide freelance services CUAIND512 Enhance professional practice using creative arts industry knowledge CUAPPR411 Realise a creative project CUAPPR515 Establish and maintain safe creative practice Elective units CUAANM302 Create 3D digital animations CUAANM411 Create advanced 3D digital models CUAANM412 Create digital visual effects CUAANM511 Create 3D digital character animations CUADIG511 Coordinate testing of interactive media products CUADIG512 Design digital applications CUADIG513 Design e-learning resources BSBPMG430 Undertake project work CUAAIR411 Plan and conduct interviews BSBFIN501 Manage budgets and financial plans BSBHRM525 Manage recruitment and onboarding * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS017009 Analyse and determine organisational risk areas in sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBHRM404 Review human resource functions BSBHRM506 Manage recruitment selection and induction processes BSBSUS501 Develop workplace policy and procedures for sustainability SHBXPSM001 Lead teams in a personal services environment SHBXPSM002 Manage treatment services and sales delivery SHBXPSM003 Promote a personal services business SHBXWHS002 Provide a safe work environment Elective Units BSBMGT502 Manage people performance BSBSMB402 Plan small business finances BSBSMB403 Market the small business * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-BSB51518 Diploma of Business (Procurement) Pre-Order aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational