Learning and Assessment Kit-SISOCYT002 Ride bicycles on roads and pathways, easy conditions SCORM aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBDES502 Establish

high elements SISOCHC004 Set up and supervise challenge course sessions

procure and store construction materials for building and construction projects CPCCBC4026 Arrange building applications and approvals CPCCBC4031 Process client requirements BSBPMG426 Apply project risk management techniques CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 Buildings CPCCBC4004 Identify and produce estimated costs for building and construction projects CPCCBC4005 Produce labour and material schedules for ordering CPCCBC4010 Apply structural principles to residential and commercial constructions CPCCBC4013 Prepare and evaluate tender documentation BSBPMG422 Apply project quality management techniques CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9

Units of competency AURTTA006 Inspect and service hydraulic systems AURKTA005 Inspect

Learning and Assessment Kit-SISOCYT002 Ride bicycles on roads and pathways, easy conditions SCORM aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to