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Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Core units AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest
equipment and controls UEEEL0010 Evaluate and modify low voltage socket outlets circuits UEEEL0012 Install low voltage wiring
The self-study guide is a tool that can be used to help a student extend their learning
configure and test an internet protocol network Elective units BSBCRT401 Articulate
Learning and Assessment Kit-AURTTC003 Diagnose and repair cooling systems SLE Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
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