Learning and Assessment Kit-FSK20119 Certificate II in Skills for Work and Vocational Pathways CUA Core units SITHFAB021 Provide responsible

Core units SITHFAB021 Provide responsible service of alcohol SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXFIN007 Process financial transactions SITXFSA005 Use hygienic practices for food safety SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SIRXCEG008 Manage disrespectful

Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

repair and refit light vehicle tyres and tubes AURLTJ113 Remove

ethics and privacy in an ICT environment ICTWEB401 Design a website to meet technical requirements ICTWEB402 Confirm accessibility of websites for people with special needs ICTWEB403 Transfer content to a website using commercial packages ICTWEB424 Evaluate and select a web hosting service ICTWEB429 Create a markup language document to specification Elective Units ICTDBS403 Create basic databases Group A ICTWEB411 Produce basic client-side script for dynamic web pages Group A ICTWEB425 Apply structured query language to extract and manipulate data Group A ICTWEB430 Produce server-side script for dynamic web pages Group A BSBCRT401 Articulate

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-FSK20119 Certificate II in Skills for Work and Vocational Pathways CUA Core units SITHFAB021 Provide responsibleOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to