Unit Knowledge Guide-TLII0005 Apply customer service skills Unit You are free to rebrand

You are free to rebrand and reproduce these within your registered training organisation (RTO)

The class activities book also collects detailed information that can be used to improve instruction and student learning while it’s happening

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We provide a comprehensive learner guide as a separate document

Unit Knowledge Guide-TLII0005 Apply customer service skills Unit You are free to rebrandOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner