LLND Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set PSP Units of competency PSPGEN036 Provide

Units of competency PSPGEN036 Provide workplace coaching CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS401 Implement and monitor environmentally sustainable work practices BSBWHS304 Participate effectively in WHS communication and consultation processes ICTICT202 Work and communicate effectively in an ICT environment ICTICT301 Create user documentation ICTICT302 Install and optimise operating system software ICTSAS308 Run standard diagnostic tests Elective units BSBEBU401 Review and maintain a website ICTWEB201 Use social media tools for collaboration and engagement ICTWEB302 Build simple websites using commercial programs ICTWEB303 Produce digital images for the web ICTICT203 Operate application software packages ICTNWK303 Configure and administer a network operating system ICTSAS305 Provide ICT advice to clients ICTNWK401 Install and manage a server ICTNWK403 Manage network and data integrity ICTNWK408 Configure a desktop environment ICTNWK302 Determine and action network problems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLID0020 Shift materials safely using manual handling methods TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) Elective units BSBFIN302 Maintain financial records BSBINS302 Organise workplace information BSBINS308 Control records BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBPUR301 Purchase goods and services RIIHAN301E Operate elevating work platform TLIA0004 Complete receival and despatch documentation TLIA0008 Coordinate stocktakes TLIG0002 Lead a work team TLIE2007 Use communications systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBWHS501 Ensure a safe workplace ICTICT509 Gather data to identify business requirements ICTICT517 Match ICT needs with the strategic direction of the organisat Elective Units ICTNWK502 Implement secure encryption technologies Group A ICTNWK503 Install and maintain valid authentication processes Group A ICTNWK504 Design and implement an integrated server solution Group A ICTNWK505 Design

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCFAU302 Identify fauna in the field AHCWRK309 Apply environmentally sustainable work practices AHCBIO303 Apply biosecurity measures AHCCHM304 Transport and store chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set PSP Units of competency PSPGEN036 ProvideEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational