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Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
Our assessment resources include: Assessment Pack (Student)
ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICPDMT3460 Incorporate video into multimedia presentations ICTICT215 Operate digital media technology package ICTICT216 Design and create basic organisational documents ICTICT312 Use advanced features of applications ICTICT309 Create ICT user documentation ICTPMG301 Contribute as part of an IT project management team * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency BSBLDR414 Lead team effectiveness BSBHRM416 Process payroll BSBESB402 Establish legal and risk management requirements of new business ventures BSBOPS401 Coordinate business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency HLTAHW017 Assess and support client's social and emotional wellbeing HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW023 Plan
Learner Resources-FNSRSK411 Apply risk management strategies to own work ICT Units of competency SITXCCS007 EnhanceOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all
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