Vocational Placement Kit-MSFFM3028 Prepare and apply decorative surfaces for furnishing products Certificate I aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

evaluate and apply current industry specific technologies to meet industry standards Group D ICTICT401 Determine and confirm client business requirements ICTTEN416 Install

Core units AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants AHCPGD207 Plant trees and shrubs AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

present and debate ideas BSBMKG431 Assess marketing opportunities BSBMKG434 Promote products and services BSBCRT413 Collaborate in creative processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMBLIC001 Licence to operate a standard boiler * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-MSFFM3028 Prepare and apply decorative surfaces for furnishing products Certificate I aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.